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delivery

atGeno Delivery

Our delivery service
Get your products faster and cheaper

Info and methods

Free delivery* on all UK orders (3-5 Working Days)

We offer a free delivery service for all UK orders but delivery can take up to 5 working days. If you order is urgent do not use this method.

Please note that we are happy to ship to Northern Ireland, however these orders will be subject to a surcharge of £10 per order. This surcharge covers the extra cost of shipping items and is unavoidable.

We aim to charge you as little as possible for delivery of our products, whilst not sacrificing on the service. We ship almost all items by courier which will require a signature on completion of delivery. All time scales are based on orders placed and cleared funds being confirmed.

Standard delivery (2-3 Working Days) - £5

In almost all cases we ship on day of order (order cut off @ 11pm).

Tracking

For refurbished items we will send you an email with the tracking number so you can track the progress online. We will despatch as quickly as possible (within your chosen delivery period)

Depending on the value and the size of the item ordered we might send it via Royal Mail 1st Class service or use a courier service. All laptop and desktops will be sent via a courier and will require a signature - you will need to be at the delivery address.Almost all of our deliveries between 8am and 5.30pm and we cannot specify a delivery time slot.

Do you only deliver to the card holder's address?

We can only deliver to the address registered with Paypal or Credit/Debit Card. This is to ensure that security of the card holder and of course us as a company. Please note that we reserve the right to cancel any order that does not comply with our security procedure, where funds have been taken you will receive a refund as soon as possible.

Where we deliver?

Our couriers deliver to mainland UK and for an additional cost to Northern Ireland, Scottish Offshore, Scottish Highlands, Channel Islands, and Isle of Man. For delivery to Europe, please use our localised store. Smaller items can be shipped to anywhere in the UK via the postal service.

I want to buy in bulk (10+)?

No problem, just email us at trade@atgeno.co.uk and one of our sales team will contact you as soon as possible.

I want to buy from you but I'm not in the UK

We ship to most countries in the European Union. You might find delivery charges might be significantly lower if you order from our local website as the item will be shipped from a warehouse based in that country. If a local store in not available, then please order from our UK website.

Who will deliver my goods and when will they arrive?

We use a number of different courier companies and mail services. The couriers work from Monday to Friday between 8am and 5.30pm.

We cannot specify a delivery time however we will email you a tracking number wherever possible.

When will my order be dispatched?

Orders are usually processed in 1-2 working days. Nearly all deliveries arrive within three working days, but often arrive quicker than this. We cannot specify a delivery time but if you have not received your goods within three working days please contact us at sales@atgeno.com.

What if I am not at home to accept the delivery?

The courier will attempt two deliveries on consecutive working days. We cannot authorise any further delivery attempts. If you are not available to accept the delivery you may collect it from the local depot for up to 5 days, following which it will be returned to us. If goods are not collected the delivery charge will not be refunded.

Other queries

For all other queries please email us at info@atgeno.com.

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