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frequently asked questions

These frequently asked questions are designed to provide a better understanding of this online store.

Buying at atGeno

How is my order delivered?

We deliver all items by the most suitable method available to us, from Royal Mail 1st Class in the UK through to a number of courier companies (depending on the value and size of the unit).

How can I pay?

You can pay in a variety of methods:We accept all major credit and debit cards including Visa, Mastercard, Switch, Delta, Maestro, Solo, American Express, PayPal or Direct Bank Transfer. Please note, we only deliver to the address the card is registered to.

How quickly will it arrive?

This depends on your chosen delivery type; but we will despatch your goods as quickly as possible in accordance with your chosen delivery type.

Orders placed over the weekend will be processed on Monday, all delivery times are Business/Working day and do not include weekends or bank holidays.

What if I have a problem with my items?

Please contact us and we will help, please ensure that you have your atGeno order number and/or product details to hand to help us process your call quickly.

How do I contact atGeno?

Click on the Contact Us button in the navigation bar.

Refurbished & new items

Does refurbished mean that the units where faulty?

Not at all! The refurbished products are bought from large cooperate companies looking to update their computer systems.

Do you also sell new items?

Yes, further to our refurbished laptops we also sell new laptops.

All of our new/grade 1 kit is manufacturer sealed (i.e. never been opened) as you would expect to receive from another other online retailer - all of our graded products are clearly marked as such.

Why buy a refurbished product?

Firstly, its far less expensive to buy a refurbished item than a brand new product. The refurbished unit is thoroughly tested and cleaned and shipped with a 3 month warranty for peace of mind which can be extended to 1 year for an additional cost.

Secondly, it's an environmentally sound choice. A large amount of fossil fuels and raw materials are required to manufacturer a laptop for example.Re-using a computer/ laptop reduces the environmental costs as 75 percent of environmental damage occurs during the production process and extending the lifespan is the most effective option of reducing the environmental impact.

Where do the products come from?

Our products are sources from large cooperate businesses which we refurbish, this essentially means they are securely wiped of any data, then health checked, cleaned, checked again and graded depending on the wear and tear.

For more details see our refurbished page. Some products are returns from large retail chains or even the manufacturer which again have been through our stringent checks before shipping.

What is in the box?

This of course depends on what you buy and our products will generally have explicit instructions on what is included if it isn't declared as included then it probably isn't but if you are unsure in anyway please email us on

As a general rule manuals are not included, but can be conveniently downloaded from the manufacturer's websites. Please note we do not provide media discs with PCs or Laptops unless specifically stated in the product.

What comes installed?

Where an operating system is installed this will be stated on the item, where no mention of an operating system is made, one will not be installed. With certain laptops an Anti-Virus and Free Office program will also be installed, please contact us for further information.

Battery life?

Batteries are not tested due to time constraints and thus assume the battery will not hold a charge.


What warranty is included?

As standard on almost all products we provide a three month warranty, as well as the remainder of the manufacturer's warranty where available.

Further warranty maybe included in the product description.


What if I cannot find the answer to my question here?

Answers to the most commonly asked questions should appear here - but if your question is not addressed please use the Contact Us section of the website.



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